Refund policy

Refund Policy (Returns & Refunds)

Last updated: September 2, 2026

We want you to be happy with your GameCharms order. If something isn't right, here's how returns and refunds work.

1. Return window You have 14 days from the date your order is delivered to request a return.

2. Eligibility To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please contact us at support@gamecharms.com with your order number before sending anything back.

3. How to start a return Email us at support@gamecharms.com with your order number and the reason for your return. We'll confirm the return address and next steps.

4. Refunds Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

5. Damaged, defective, or incorrect items If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

6. Return shipping Unless the item is damaged, defective, or incorrect, the cost of return shipping is the customer's responsibility.

7. Contact Questions about returns can be sent to support@gamecharms.com.