Privacy policy

Privacy Policy

Last updated: September 2, 2026

This Privacy Policy describes how GameCharms ("we," "us," "our") collects, uses, and discloses your personal information when you visit or make a purchase from gamecharms.com (the "Site").

1. Who we are GameCharms is operated from Spain. If you have any questions about this policy or your personal information, you can contact us at support@gamecharms.com.

2. Information we collect

  • Contact information you provide: name, email address, shipping address, billing address, phone number.
  • Order information: products purchased and payment details (processed securely by our payment provider — we do not store your full card number).
  • Device and usage information: IP address, browser type, pages visited, and referring website, collected automatically through cookies and similar technologies.
  • Marketing information: your email address, if you subscribe to our newsletter.

3. How we use your information

  • To fulfill and ship your orders
  • To communicate with you about your order (confirmations, shipping updates, customer service)
  • To send you marketing emails, only if you opted in — you can unsubscribe at any time
  • To improve our Site and prevent fraud
  • To run advertising campaigns (e.g., Meta/Facebook Ads) and measure their performance

4. Sharing your information We share your information with:

  • Shopify, our e-commerce platform provider, which processes and stores order data on our behalf
  • Our payment processor, to securely process payments
  • Our fulfillment/shipping partner, located outside the European Union, solely to ship your order — this includes sharing your name, address, and order details for that purpose only
  • Marketing and analytics providers (such as Meta/Facebook), where you have consented to tracking, to help us measure and improve our advertising

We do not sell your personal information.

5. Cookies We use cookies and similar technologies to operate our Site, remember your preferences, and measure the performance of our marketing. You can control cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

6. Your rights If you are located in the European Economic Area, you have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@gamecharms.com. If you are a California resident, you may have additional rights under California law regarding access to and deletion of your personal information.

7. Data retention We retain your information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal and accounting obligations.

8. Changes to this policy We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

9. Contact Questions about this Privacy Policy can be sent to support@gamecharms.com.